- Delivery in Ottawa and Gatineau
- High Quality
Free Shipping Over $200*
- Machine-Made
- Best Return Policy
Free Shipping Over $200*
You will find us at the corner of Merivale and Slack Road in Nepean.
50 Slack Road #2A
Ottawa, ON
K2G 3N3
Tuesday to Friday: 9 to 17 h
Saturday: 9 to 15 h
Sunday and Monday: Closed
Call / Text: 613-220-6593
Email: terrysrugs@hotmail.com
Policies
Clear, fair policies so you can shop with confidence.
Most area rugs purchased on our website may be returned or refunded within 30 days of the purchase date, subject to the conditions below.
All discontinued rugs may be exchanged within 15 days only, for an equal-value in-stock rug.
We are happy to provide additional photos, descriptions, history, and guidance on styles, colours, and sizes. Please contact us and we will assist you.
Our 90-day warranty applies only to manufacturing defects, including the rug releasing fibres from the pile or excessive shedding attributable to a manufacturing fault.
Hand-made and hand-knotted rugs may show natural variation: they are not perfectly symmetrical like machine-made rugs. Minor unravelling or untying on corners, sides, edges, or fringes can be normal for handmade pieces and does not qualify for a warranty claim.
Returns on rugs 8 \u00d7 11 or larger are accepted only with prior authorization from Terry.
We offer a 12-month exchange policy on all wool rugs.
Exchanges after 30 days are accepted only with authorization from Terry.
Free shipping is available on orders over $200 within a 30 km radius of the store. Orders that do not meet these conditions may be subject to additional shipping fees.
The customer is responsible for all shipping costs related to exchanges. We ship within the Gatineau and Ottawa Valley region and as far as Kingston.
Phone: 613-220-6593
Email: terrysrugs@hotmail.com
Showroom: 50 Slack Road #2A, Ottawa, ON, K2G 3N3, Canada
FAQ
All the answers to your questions about our rugs, services, and showroom.
Our prices are the lowest for two main reasons. First, our showroom is located in a warehouse, and our rent is 50% lower than that of a comparable retail space in Ottawa. Second, since our rug cleaning facilities (our core business) are located at the same site, we can keep offering rugs at very competitive prices.
We have one of the largest selections of rugs in Ottawa. With all our styles, colors, sizes, and over a thousand rugs in stock, you are sure to find what you need. We can also special-order specific rugs from our trusted suppliers for you (within 30 days).
Yes, we periodically hold clearance sales to refresh our stock. Keep an eye on our social media and website for sale announcements.
Yes. We can deliver purchased/trial rugs and also provide pick-up and delivery for rugs that need cleaning.
No, our suppliers use only adult labor. The demand for hand-knotted rugs has increased dramatically over the past decades. To keep up with demand, manufacturers in India, Pakistan, Afghanistan, and China have organized and set up production facilities where child labor is simply not fast or consistent enough.
Yes, we believe in trying before buying. Trying rugs is a must for us and is completely free, as we believe the only way to know if a product is right for you is to see it in your intended space.
The best. As a service-oriented company, we provide you with all the information you need to care for your rugs at home, how to treat spills, how to vacuum properly, and more. We strive to serve you and ensure your rugs remain beautiful and make you happy for years to come.
Yes, we have plenty of free parking.
Yes, absolutely! Most of our staff speak French, English, and even Portuguese.
Wool rugs can last generations, while a good machine-made rug may last 10\u201320 years. Depending on your needs, even the best wool rugs may not suit every use. We recommend high-quality synthetic fiber rugs for families with children and pets who are prone to spills and accidents. As cleaning experts, we know that synthetic rugs are easier to clean and maintain than wool. Natural dyes can bleed in the event of a spill or accident and create a permanent stain.
